Guest without reservation walk-in guest :. Keep it for 5 days, should inform the caller by telephone then destroy. Do not release to the caller with forwarding information unless you were specifically asked to do so by the guest. Is accepted only. Assistant Manager:. Bell Service:. VIP arrival. Also the ENG. Night Report.
And distribute to the department concerned. Complimentary room list. Vacant room list. Out of order room list. House use room list. Actual arrival list.
Actual departure list. Walk-in guest list. Extension room list. Early departure room list. Room Sales recapitulation Report:. And go through the reception log book. Check stamps record if any mistake on it. Pre-register due to have VIP arrive. Prepare meal coupons for group if they have meal here. Also block rooms for FIT, pay attention on special request. Then key-in computer by normal steps.
Double check will be taken step by step by supervisor after check-in. Be careful manner should be courtesy and friendliness.
Extension till charge day rate. Extension over charge full rate. Make sure cross out all blocked room. Released it in the computer. Reception Shift Leader Check List:. Morning shift Leader:. Room Assignment. Open Tele. Issue the massage. Check GRP. Check guest list. Training your new staff. Afternoon Shift Leader:. Double check VL. Open all Tele. Do VL Report pass to Mr. Taylor He. Reception and Information. May I help you? How may I help you? How do you spell that? Will you please register?
I am sure you will find everything to your satisfaction. Reception and Information Continue. Enjoy your stay with us. We can accommodate you for , nights only at this moment, but we Eli put you on our top priority waiting list for the rest of dates and keep you informed. Would you mind going to the Cashier counter please. Sorry to keep you waiting. Go ahead please. Guest greeting and welcoming All guests arriving at your hotel have two basic needs.
Procedures: 1. For the walk-in guest if no room is available: - Inform the guest no rooms available politely. Group check in - Designated a group sign to every group which will be arrived today. Cashier check out every single room in the computer - Checked out group order should be filed and keep in store monthly - Sometimes, we may have group members check out earlier.
Late check out - Make sure you know the check out time, half day charge and full day charge and full day charge. Room discrepancy report - There times a day. Reception 2. Housekeeping 3. Under what kind of circumstance: for upgrade: 1. Shortage of rooms - Block the VIP rooms, suite and top production account first.
Key control - For the check out guest, make sure get the key back and put it in the right key box. Guest with reservation a. For hotel staff: 1. Do you like to buy from us and read from your computer or even later print it out?
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Take care. You should just send us an email and we would fix the issue within 24 hours. Anyway please respond to our support email. Thanks for your purchase. Its a realy helpfull for hoteliers, and i believe being vey strong when i will completeng the lessons.
Thankyou very much. I cannot by Kindle version from Egypt, it says this title is not available for customers from your location. You can buy Ebook version through Paypal or paperback version through amazon. Food Production Theory II. Computer Applications Theory V. Food Production Practical VI. Hospitality Marketing Theory IV. Entrepreneurship Management Theory VI. Students have to write examination on General Knowledge and Environmental Studies papers at the end of Second and Third Year respectively.
Reference Books 1. Bhattacharya 3. Classification of Hotels according to the length of stay, clientele, number of rooms, locations. Reference Books: 1. Front Office Management — S. Bhatnagar, Frank Brothers Co Ltd. Manual of Hotel Reception — Medlik. Cleaning Equipments and Agents — Classification and types.
Flower Arrangement — Purpose of Flower Arrangement, Equipments and Materials used, styles and principles of flower arrangement. Accommodation and Cleaning Services — David M. Allen, Stanley Thomas Publications. Malhan — Macmillan Publisher New Delhi 2. Tourism Management, Principles and Practices, A.
Bhatia, Sterling Publisher Pvt. International Tourism Management, A. Mother sauces and their derivatives. Salads — Types and Examples- salad dressings. Rules and Procedure for service of a meal, methods of service. Recipes of atleast 3 Cocktails of each base spirit.
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